Effective date: [Wednesday, October 7, 2026]
US Apostille Solutions, a business name of Notary Hero LLC (“we,” “us,” “our”), respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.
1. Information we collect
- Contact information: your name, email address, and mobile number.
- Order details: the type of document, destination country, number of documents, service level, and anything you tell us in your request.
- Your documents: photos or copies of your documents, and the original documents you send us to process.
- Shipping information: the return address you provide at checkout.
- Payment information: payments are processed by Stripe. We receive confirmation of your payment, but we never see or store your full card number.
- Identity verification: if you use Remote Online Notarization, the notarization platform verifies your identity as required by law.
- Website usage: like most websites, our site collects basic technical information such as browser type and pages visited.
2. How we use your information
We use your information to prepare quotes, complete your order, send you updates, process payments, keep records required by law, and improve our services. We do not sell your personal information.
3. Text messages
If you opt in, we use your mobile number only to send updates about your order. We do not share or sell your mobile number or your text-messaging consent with third parties for marketing purposes. Reply STOP to opt out at any time, or HELP for help.
4. Who we share information with
We share your information only as needed to complete your order:
- Government offices and embassies that process your document
- Shipping carriers that deliver your documents
- Stripe, to process your payment
- Our Remote Online Notarization platform, if you use that service
- Email and text-messaging providers that deliver our updates
- Anyone else when required by law
5. How long we keep information
We keep your information only as long as needed to complete your order, handle any follow-up, and meet legal requirements. Some records, such as notary journal entries and remote notarization recordings, are kept for as long as New Jersey law requires.
6. How we protect information
We use reasonable safeguards to protect your information and your documents. No method of storage or transmission is completely secure, but we work to keep your information safe.
7. Your choices
You can ask us to access, correct, or delete your personal information by emailing orders@getusapostillesolutions.com. Some records must be kept by law, and we’ll let you know if that applies to your request.
8. Children
Our services are not directed to children under 13, and we do not knowingly collect their personal information online.
9. Changes to this policy
We may update this policy from time to time. The current version will always be posted on this page with its effective date.
10. Contact us
Questions about this policy? Email us at orders@getusapostillesolutions.com.Who we are
Suggested text: Our website address is: https://www.getusapostillesolutions.com.