US Apostille Solutions — Terms of Service & Privacy Policy

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Terms of Service

Effective date: [Wednesday, October 7, 2026]

These Terms of Service apply to your use of getusapostillesolutions.com and to any order you place with US Apostille Solutions, a business name of Notary Hero LLC (“we,” “us,” “our”). By requesting a quote or placing an order, you agree to these terms.

1. Our services

We help you get documents authenticated for use in other countries. That includes reviewing your document, submitting it to the correct government office for an apostille or certification, arranging embassy or consulate legalization when you request it, and offering Remote Online Notarization for documents that need notarizing as part of an apostille order.

We are a private document service. We are not a government agency, and we are not attorneys. Nothing we tell you is legal advice. If you need legal advice about your document or your situation, please talk to a licensed attorney.

2. Quotes and pricing

Quotes are free and are based on the information and photos you send us. Your price is set for your first document, with a lower price for each additional document on the same order. If the document we receive is different from what you described, we’ll tell you before we submit it and update your quote if needed.

Unless your quote says otherwise, your price includes the government fee for the apostille or certification, a prepaid label to send your document to us, and tracked return shipping within the United States. Your price does not include embassy or consulate fees, international return shipping, or Remote Online Notarization where it is an add-on to your service level. We’ll quote any of these separately before you pay.

3. Payment

Payment is due in full before we begin work. Payments are processed securely by Stripe. We never see or store your full card number.

4. Your responsibilities

You agree to send the original document or a certified copy issued by the proper authority, to give us accurate information, and to tell us the correct destination country. Requirements are set by the country receiving your document, so please confirm with the receiving party what they need if you’re unsure.

5. Turnaround times

All turnaround times are estimates in business days (Monday through Friday, excluding federal and New Jersey state holidays), counted from when we receive your document. We are not responsible for delays caused by government offices, embassies, shipping carriers, weather, incomplete or incorrect documents, or other events outside our control. We’ll keep you updated at every step.

6. Acceptance abroad

We get your document properly apostilled or certified by the issuing authority. Before you place your order, it is your responsibility to research and confirm the requirements of the country, agency, school, employer, or other party receiving your document. We cannot guarantee that a receiving party will accept your document, because each one sets its own requirements.

7. Shipping and lost documents

We ship with tracking. Once a package is in a carrier’s hands, the carrier is responsible for delivery. If a package is lost or damaged in transit, we’ll help you file a claim with the carrier, but we are not responsible for loss or damage caused by a carrier.

8. Rejections and corrections

We review every document before submitting it. If a government office rejects your document because of a mistake we made, we’ll correct it and resubmit at no additional service charge. If a document is rejected because of a problem with the document itself, such as a missing seal, an invalid notarization, or an incorrect certified copy, additional fees may apply to fix and resubmit it.

9. Cancellations and refunds

You may cancel your order for a refund until 4:30 p.m. Eastern Time on the business day we receive your document, or until we submit it to a government office, whichever comes first. If you cancel in time, we’ll refund your payment minus payment processing fees, the cost of any shipping labels already purchased, and the cost of shipping your document back to you. After that cutoff, your document is already on its way to the issuing office, so the order cannot be refunded, because government fees and our services have already been used.

10. Text and email updates

We send order updates by email. If you check the text-consent box on our form, we’ll also send order updates by text message to the mobile number you provide. Message frequency varies by order. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of purchase.

11. Limitation of liability

To the fullest extent allowed by law, our total liability for any claim related to an order is limited to the amount you paid us for that order. We are not liable for indirect or consequential losses, such as missed deadlines, travel costs, or lost opportunities.

12. Governing law

These terms are governed by the laws of the State of New Jersey.

13. Changes to these terms

We may update these terms from time to time. The version posted on our website when you place your order applies to that order.

14. Contact us

Questions about these terms? Email us at orders@getusapostillesolutions.com.